Privacy Policy

Important Notice

The mobile app and website Rash Detector is designed as a self-examination tool to help raise awareness of your skin condition and provide general insights into potential factors that may affect your skin. However, it is important to note that Rash Detector is NOT a diagnostic tool and should NOT be considered a substitute for professional medical advice, diagnosis, or treatment.

While the app can provide general observations and recommendations based on the information you provide, it is crucial to consult with a qualified healthcare professional, such as a dermatologist, for an accurate diagnosis and personalized treatment plan. If you experience any discomfort, unusual changes, or concerning symptoms related to your rash—such as persistent irritation, severe itching, pain, spreading, or infection—we strongly recommend seeking immediate medical attention.

Please use Rash Detector responsibly as a supplemental tool for raising awareness about your skin health. For a comprehensive assessment and care, always rely on professional medical guidance in conjunction with the insights provided by the app or website.

Information We Collect for the App

Personal Information You Provide

• Name and Email Address: When you purchase a report through our App, we collect your name and email address to deliver your personalized report.

Information Collected Automatically

• Log and Usage Data: We collect information about your interactions with our App, such as screens viewed, buttons clicked, and time spent on each page.
• Device Information: Information about the device you use to access our App, including hardware model, operating system, and unique device identifiers.
• Location Information: We may collect information about your location based on your IP address or device location services.
• App Activity: Details about your usage of the App, including usage metrics, feature interactions, and content consumption.
• Crash Data: Information about app crashes, system activity, and error reports to help diagnose and fix issues.
• Referral Information: Details about how you arrived at our App, such as referral links or advertisements.
• Network Information: Information about your internet connection, including your IP address, network type (Wi-Fi, cellular, etc.), and internet service provider.
• Cookies and Tracking Technologies: We may use cookies and similar technologies in the App to enhance your user experience and analyze usage patterns.

Information We Collect when you use the Website

Personal Information You Provide

• Name and Email Address: When you purchase a report, we collect your name and email address to send you the report.

Information Collected Automatically

• Log and Usage Data: Details of your use of our service including, but not limited to, traffic data and other communication data and the resources that you access.
• Device Information: We collect information about the device you use to access our services, including hardware model, operating system, and unique device identifiers.
• Location Information: We may collect information about your actual location which can be derived from your IP address.
• Browser Information: Information about the web browser you use to access our services, including browser type and version, language preferences, and browser settings.
• Cookies and Tracking Technologies: Data collected through cookies and other tracking technologies, such as web beacons and pixels, which help us understand your interaction with our services and deliver personalized content.
• App Activity: Information regarding your interactions with our app, such as pages viewed, buttons clicked, and time spent on each page.
• Crash Data: Information about app crashes, system activity, and error reports that can help diagnose and fix issues.
• Referral Information: Details about how you arrived at our site, including the referring website or advertisement.
• Network Information: Information about your internet connection, including your IP address, internet service provider, and network type (Wi-Fi, cellular, etc.).
• Usage Metrics: Aggregated data on how users interact with our services, including user engagement metrics, feature usage, and content consumption patterns.
• Performance Data: Data on the performance of our services on your device, including load times, latency, and system resource usage.
• Interaction Data: Information on your interactions with customer service, including chat logs, call recordings, and email correspondence.
• Third-Party Services: Information collected through third-party services you connect with, such as social media accounts or payment providers.
• Mouse Tracking and Movement: Information about your mouse movements, clicks, and other interactions with our website to better understand user behavior and improve the user experience.

How We Use Your Information

We use your information to provide our services, communicate with you regarding service-related issues, and, with your consent, send you promotional messages and marketing. We may also use your information to comply with legal obligations and enforce our terms.

Third-Party Services

We use third-party services to enhance the functionality of our App:

• Supabase: Used for authentication and secure storage of your data.
• OpenAI: Utilized for analyzing the images you upload to generate personalized reports.
• Stripe: Handles payment processing securely for the website. Payments on mobile are processed via Apple Pay and Google Pay.
• Cloudflare & Render: Provides secure and reliable hosting services for the website.

Each third-party partner has its own privacy policies, which we encourage you to review.

Cookies and Tracking Technologies

Our App and website may utilize cookies and other tracking technologies to collect data that helps us improve user experience, deliver personalized content, and analyze performance.

Data Retention

We are committed to protecting your privacy by minimizing data storage:

• Image Deletion: Uploaded images are automatically deleted from our servers immediately after analysis.
• Report Deletion: You have full control to delete your reports whenever you wish through the App.
• Account Deletion: You have the ability to delete your account along with all associated data, including reports, images, and personal information. Once deleted, this data cannot be recovered.

Your Data Rights

You have the right to access, update, or delete your personal information at any time. If you need assistance, please contact us via email at report@rashdetector.com.

Children's Privacy

Our App and website are not intended for children under the age of 17. We do not knowingly collect or solicit any personal information from children under 17. If you are under 17, please do not attempt to use our services or send any personal information to us.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. If we make any material changes, we will notify you via email or through a notice in the App or on our website before the changes become effective.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email at report@rashdetector.com.

Mailing Address:

I Lov Guitars Inc.

1102-2250 Kennedy Road

Scarborough, Ontario, M1T 3G7, Canada